Jargon significantly slows down communication, and most people tend to tune out when they hear complex theories or research statistics. This is problematic when scientists and engineers need to explain their work to non-experts. Scientists use jargon for a reason–other words simply don’t fit–but if they cannot communicate clearly with non-scientists […]
Tech blog Gizmodo has reportedly received a copy of the Apple Store’s closely guarded training manual, which introduces new employees (“Geniuses” in Apple parlance) to Apple’s empathetic customer service routines and policies. Apple has not confirmed that Gizmodo has a legitimate copy of the manual, however. The guide contains a list of “positive” and […]
In a recent study, Stirling researcher Dr. Ana Roberts found that the chimpanzees used from 20-30 hand gestures as a means of communication. Roberts’ findings could reshape how we think about language evolution. “Chimpanzees use the gestures intentionally to elicit a desired response from other chimpanzees,” said Roberts.